Refund policy
Returns & Exchanges Policy
Katie & Laura's Panty Shop
Katie & Laura's Panty Shop
We want you to be thrilled with every pair, so we offer returns and exchanges within 30 days of your purchase date. Shipping charges (both original and return shipping) are non-refundable and are always the customer’s responsibility. After 30 days, please still reach out – we’ll always try our hardest to make things right.
EXCHANGES
Due to past abuse, we’ve had to tighten the policy (thank you for understanding).
We allow one opened panty per style/size to be tried on for fit. That opened panty (and any identical unopened ones from the same order) may be exchanged once for a different size, color, or style of equal or lesser value. This is at our sole discretion. Examples:
Due to past abuse, we’ve had to tighten the policy (thank you for understanding).
- New, unopened panties in original packaging may be exchanged within 30 days for items of equal or lesser value, or store credit.
- Certain sale items and promotional deals are final sale and cannot be exchanged. Penny Panties or Free items cannot be exchanged.
We allow one opened panty per style/size to be tried on for fit. That opened panty (and any identical unopened ones from the same order) may be exchanged once for a different size, color, or style of equal or lesser value. This is at our sole discretion. Examples:
- You order 6 identical panties, open just one to try, then decide the size is wrong → We’ll happily exchange the entire set.
- You order 6 identical panties and open all 6 → We cannot process the exchange.
- You exchange once, receive the new pair, then want to exchange again → Second exchanges are not permitted.
RETURNS & REFUNDS
If you used a one-time coupon code, discount code, or any rewards credit on an order that is later returned, that discount or reward value is forfeited and will not be reinstated or refunded.
- Returns for refund are accepted within 30 days for unopened, unused items in original packaging.
- Original shipping, handling, and any gift-box fees are non-refundable.
- Return shipping is paid by the customer.
- Certain sale items and promotional deals are final sale.
If you used a one-time coupon code, discount code, or any rewards credit on an order that is later returned, that discount or reward value is forfeited and will not be reinstated or refunded.
Excessive or Abusive Returns/Exchanges
We reserve the right to refuse returns, exchanges, refunds, or future orders from anyone we believe is abusing the policy or not shopping in good faith. This very small group of shoppers is the reason these stricter rules exist – we truly appreciate the 99 % of you who shop with us fairly.
We reserve the right to refuse returns, exchanges, refunds, or future orders from anyone we believe is abusing the policy or not shopping in good faith. This very small group of shoppers is the reason these stricter rules exist – we truly appreciate the 99 % of you who shop with us fairly.
How to Return or Exchange
-
Send us a quick note telling us what you need.
- Mail the item(s) AND YOUR INFO to:
- KL Brands LLC
- 180 S. Western Ave., Suite 125
Carpentersville, IL 60110